Refund & Return Policy

We strive to ensure every customer enjoys a satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return under the following terms.

Return Period

Eligible products may be returned within 14 or 30 days after delivery, depending on the return period applicable to your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include all original packaging, accessories, and documentation when available

• Show no signs of misuse, modification, or accidental damage

We reserve the right to reject returns that do not meet these conditions.

Items That Cannot Be Returned

Returns are not accepted for:

• Personalized or made-to-order products

• Gift cards

• Digital downloads

• Clearance or final sale merchandise

• Products designated as non-returnable

Return Authorization

Please contact our support team before returning any merchandise.

Your request should include:

• Order number

• Item(s) to be returned

• Reason for the request

• Supporting photos if applicable

Approved requests will receive detailed return instructions.

Refund Processing

Once your return is received and inspected, you will be notified of the outcome.

Approved refunds will be credited to your original payment method within 5–10 business days.

Shipping fees are refundable only if the return is due to our error.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 7 days after delivery so we can assist you promptly.

Return Shipping Costs

Unless otherwise required by law or caused by our error, customers are responsible for return shipping costs.

Contact

Email: nanadenten3959@outlook.com